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Support

We're here to help.

One of us — the builder — reads every email.

Response time: one business day

Monday–Friday, Pacific time. Usually same-day during business hours.

Pick the right channel

Bug or question

Something isn't working? Click the button in the template below to send a pre-filled bug report.

support@daisysync.com

HIPAA / BAA

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Docs first

Most questions answer themselves in the help guide. Install, webhooks, write-back, OMFS, and more.

Read the help guide →

Reporting a bug

Copy the template below into your email — it covers everything we need to reproduce the issue without a back-and-forth.

Subject: [DaisySync] Short description of the issue

Spreadsheet ID: (from the Google Sheets URL — the long string between /d/ and /edit)
Sheet tab name: (e.g. AR Aging — Q2 Billing)
Last sync timestamp: (hover the first header cell — a note shows last sync time)
Sync type: delta / full / webhook / manual push

What I expected:
…

What happened:
…

Audit log row (if relevant):
(paste the most recent row from the hidden _DaisySyncAuditLog sheet)

Screenshots or screen recording:
(attach)

What to do before emailing

  1. Check the Troubleshooting section — most common issues are answered there.
  2. Hover the first-column header cell in your sheet — the note shows the last sync timestamp and type.
  3. Open the _DaisySyncAuditLog hidden sheet for the most recent run status (View → Show hidden sheets).
  4. Try one manual delta sync after closing and reopening the sidebar (it forces a trigger reconciliation).

If the bug persists after those, email us with the template above.

Feature requests

We build what customers ask for. Email us at hello@daisysync.com with the subject "Feature request: <title>". Include: the workflow you're trying to improve, how often you hit the gap, and what the ideal DaisySync behavior would look like.

Security issues

Please disclose responsibly: security@daisysync.com. We respond same-day to credible reports and coordinate disclosure with you. Our security.txt has our PGP and policy.